Refund policy

Online Order Refunds and Return Policy

Please read the following policy carefully. By placing an order with Hi Desert Furniture, you acknowledge and agree to these terms.

Important: Please do not return, exchange, or drop off any item without contacting Customer Service first at (760) 241-3500.

Final Sale Notice: Once Customer Service confirms the order details and delivery, no refund can be issued. Once an item has been signed for, the sale is considered final. For purchases made through our website, the order becomes final once payment is completed. Under these conditions, no refunds will be issued.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 760-241-3500 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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